Wednesday, May 22, 2024

How AI Powers Smarter Sales and Service in Banking

How AI Powers Smarter Sales and Service in Banking

Banks have a ton of unstructured data gathered via multiple touchpoints. This data can be a source of many important and strategic insights that can help banks grow if structuralized. It can empower banks to be more customer-centric.

This eBook highlights how bringing structure to unstructured data can provide insights for businesses to create more innovative products, increase employee engagement, improve customer experience, and increase operational excellence.

This eBook also elaborates on 5 ways a bank could benefit from AI and analytics, namely:

  • Improved operational efficiency
  • 360-degree view of the customer
  • Proactive service
  • Regulatory compliance
  • Innovation and adaptability

This eBook further states steps for content enrichment along with the importance and advantages of using GenAI for banking employees.

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